VMA stands for Virtual Maintenance Advisor; SmartVMA™ is a maintenance advisor for automotive shops.
Maintenance Menus
SmartVMA
BG SmartVMA™ is a value-added program offered by BG to help dealerships and automotive shops be more productive.
Services
SmartVMA
SmartVMA™ integrates with existing Dealer Management Software technology and recommends necessary vehicle maintenance services based on make, mileage, history, and inspection.
Features
- Customer greeting and write-up at the vehicle
- Customer file information updated at the vehicle
- Comprehensive service history view
- Lifetime BG Protection Plan management
- Consumer education videos
- Electronic signature capture on repair order
- Follow-up and reminder system
- Appointment booking
- Vehicle make-specific multi-point inspections
- Electronic menu presentation based on VIN
Benefits
- Greater customer retention through follow-up features
- Customer loyalty through education on the benefits of proper maintenance
- Standardized processes with measurement tools for continuous improvement